Anka Kostova is Head of PR and sponsorship in United Bulgarian Bank. She is responsible for the public image and CSR policy of the bank. Her professional path is related to her experience as an External Communication Manager in Societe Generale Expressbank as well as Account Manager in the PR agency - United Partners. Anka Kostova graduated Sofia University’s Master of Public Communications. She specialized communications studies in the University of Louvain la Neuve ( Belgium) and TV and on-line journalism in the University of Lille (France)
Two type of complaints may be submitted to the National Council for Self-regulation in case of a breach of:
1. Ethical Code - related to the content (misleading, offensive, inappropriate for children etc.) of an advertisement or any other form of commercial communiaction or
2. Rules for Online Behavioral Advertising (OBA) - related to targeted at selected internet users behavioural advertising. To learn about OBA and what you can do prior to submitting an OBA complaint.
А Complaint is a formal document, claim, plea or request, concerning any form of commercial communication which gives proof of breach of the ethical rules or indicates a possible breach that requires further investigation.